Refunds and Changes

Change in the e-shop

Make your change in the e-shop once you have made your purchase from the online store. Inside the package you have received you will find the return form with the details of the purchase. The procedure is as follows:

  • Fill in the return form that you will find in the original packaging & check the box with the word CREDIT / CHANGE.
  • Place the return form on your package.
  • Return the product very tightly packed to prevent damage during transport.
  • The return Voucher with your details is placed outside the package by Speedex courier.

The charge is 5 € for Greece which amount will be added to your change and you will pay upon receipt, you do not need to pay the courier company. If you use any other courier you wish, then you will be fully charged the cost of transport which you will pay to the courier company of your choice at the time you send the package.

Where do you return the product? 

6 ATHINON str. KILKIS P.C. 61100 Phone number 2341020714 Shop SYMBOL

How will there be a reservation/booking of the product which you wish the change to be made with?

You will have to place a new order by following the same procedure of a regular cash on delivery order. You should note the word "Change" in the field ''Comments'' so that there will be a deduction to the amount / balance resulting from your returned items. We would like to inform you that the final amount with the credit will not be automatically shown to you at the time you execute your order, it will be deducted from our side after your return has been processed. We would also like to inform you that you can place the new order/ reservation even before sending your return.

Money refund: Your refund will be made within 7-8 working days from the date we receive your refund to the credit card with which you made the payment or to the bank account that you will indicate to us on the return form. (Please fill in the Refund option in the specific “Return Form”)

Money refund (for purchases from the online shop)
For which orders is it valid?

  • All orders through an e-shop, made from Greece, whether they are by Cash on Delivery or via Credit / Debit card.
  • for Cyprus, it is valid only on orders made by Credit/Debit card.

How do you return the product?
Fill in the return form that you will find in the original package & check the box ‘REFUND’ and fill in the details regarding the bank account, exactly as you are asked (if the order was made by cash on delivery) or the note that the purchase was made by Credit / Debit Card.
  • Place the return form on your package.
  • Return the product very tightly packed to prevent damage during transport.
  • The return Voucher with your details is placed outside the package by Speedex courier.
The charge is 5 € for Greece which amount will be added to your change and you will pay upon receipt, you do not need to pay the courier company. If you use any other courier you wish, then you will be fully charged the cost of transport which you will pay to the courier company of your choice at the time you send the package.

For hygiene purposes, our store will not accept returns of leggings, bodysuits, tights and earrings.
 
In order to make the return, it is necessary for the product to be in excellent condition with the special markings (tags) and the order receipt.