Terms Of Use

GENERAL TERMS

Το www.symbolclothes.gr είναι το ηλεκτρονικό κατάστημα έκθεσης και διάθεσης των προϊόντων έτοιμων ενδυμάτων ,δερμάτινων ενδυμάτων ,αποσκευών τσαντών και παροιμιών ειδών ,υποδημάτων και λοιπών αξεσουάρ μέσω του Διαδικτύου της ελληνικής ατομικής επιχείρησης λιανικού εμπορίου της Ειρήνης Ζυρτίδου και το διακριτικό τίτλο «SYMBOL», που εδρεύει στο Κιλκίς, οδός Αθηνών , αρ. 6 (ΑΦΜ:051906528/ Δ.Ο.Υ Κιλκίς) καλούμενη στο εξής χάρην συντομίας η “επιχείρηση”. Πριν εισέλθετε στο ηλεκτρονικό κατάστημα και περιηγηθείτε στην ιστοσελίδα μας, σας καλούμε να συμβουλευτείτε τους κάτωθι όρους και προϋποθέσεις, που εφαρμόζονται ειδικά για τη χρήση του ηλεκτρονικού καταστήματος της επιχείρησης .
The primary concern of the company is to set out the terms governing its rights and obligations to all of you who will visit its website that aims to inform you about your own rights and obligations and to better serve you in the search and acquisition of the products you wish to buy from its store.
  Please ensure that you agree to the following terms and conditions because any transaction you may have with us through the above website www.symbolclothes.gr governed by the following terms and your transaction with us implies the acceptance of these terms.

 

PERSONAL DATA 

A prerequisite for the commencement of the conciliation between us is the disclosure by you of some of your personal information. When you place an order, we will ask you for your full name, the address to which the products for sale will be sent, your landline phone number (or any other telephone number you want which will be used for your convenience), your e-mail address, etc. and in case you choose your payments to be made via credit card, its number and expiration date as well. The company does not keep credit card data as all transactions through banks are made by connecting to secure servers of each bank so we are not responsible in case of leakage. The sole responsibility lies with the interbank system of the cooperating bank.
The company, strictly following the principles of the protection of personal data provided by the relevant laws and international conventions, will not proceed to any unfair and without your prior approval use. The company in no way discloses, publishes, sells, exchanges the personal information and information you entrust to us. Exceptionally, your personal information may be disclosed by the company, always respecting the procedure provided for by law when this is required by a Public Authority, a court, etc.
The company reserves the right to inform its suppliers with statistical sales statements, which in no case will contain personal data that may lead to the identification of individuals.
You may also at any time proceed, if there is a reason, to change the personal information you have provided to us or to restrict or cancel the use of some of these information (e.g. your credit card number) by filling in the relevant electronic form.

PRICES OF PRODUCTS FOR SALE

  The prices listed in the relevant catalogues next to each product include VAT (24%). These prices refer to the quantities available in our warehouse, while the company reserves the right to adjust the prices.
For some areas of Greece for which reduced VAT rates apply and if your order is made by invoice then the prices of the products are lower than those indicated, based on the reduced VAT.

MISCELLANEOUS

 Information and products provided: The individual retail business of ready-made garments Irene Zyrtidou and with the distinctive title "SYMBOL" is committed to the completeness and validity of the information listed on its website, www.symbolclothes.gr, both as regards the existence of the essential characteristics described on a case-by-case basis for each product it has, as well as to the accuracy of the data concerning the provided, from its online store, services, subject to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.
Availability: For all products contained in the company's catalogues there are clear indications for the availability in our store. So you will be able to find out very easily which of our products are available in our store and immediately deliverable, which products are not immediately available but we are waiting to receive them from our suppliers at a specified date and finally which products are not available but we expect information from our suppliers for the exact date of their receipt, before you place your order. However, you can send us your order even for products that are not available in our store and we will contact you via e-mail and / or telephone, within a reasonable time, in order to inform you about the possible time of receipt of the product by the supplier and its subsequent delivery to you. In this case, you have the option, if you consider that this period of time does not satisfy you, to request the cancellation of the order of this product.
In any case, it must be made clear that the above delivery time of your order depends on the availability of the products in our store. In addition, we provide you with the opportunity to choose whether you wish to receive all the products, which may have a different delivery time due to their different availability, with a shipment to the place of delivery on the ultimate date and as soon as it becomes possible to deliver them to the courier service or to receive with partial deliveries depending on the time they can be delivered to you.
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, pandemics, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, in order to tell us if you wish, under these circumstances, to complete your order.
Responsibility of the individual retail business of ready-made garments Irene Zyrtidou "SYMBOL": The company is not responsible for defects or poor quality of the products it offers to its customers. All products are received packaged from the suppliers. However, in case that a defective product is found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our own shipping costs.
The company is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the company has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
The company is not responsible for any organized attack by hackers for the purpose of stealing users' personal information, but even in this case credit card users are fully secured as the CVV codes of credit cards are not stored in the electronic systems of our company.
Advertising messages: The company provides the opportunity to its users to choose to be informed about the new products available on the market and about other possible offers, payment arrangements, etc. by sending advertising - informative messages to their e-mail or postal address or by phone. The company will not misuse the above service. Users are always given the opportunity to stop receiving advertising messages.

 

 

COOKIES

Like most sites on the internet, we, the individual retail business of ready-made clothing Irene Zyrtidou "SYMBOL", use cookies so that we have access to certain information every time you browse with a web browser in our store. Without the use of cookies it would be impossible to offer you important services such as: order status, personal settings, storage of items in the cart. Cookies are alphanumeric files that we transmit to the hard drive of your computers through your internet in order to offer you services such as those mentioned above. In your browser settings you can choose to prevent your browser from accepting new cookies or asking you whenever a new cookie is to be installed on your hard drive. However, you should be aware that if you choose to prevent cookies from being stored on your hard drive you will not be able to use some of our store's services.
What cookies are: Cookies are small text files that a website stores on your computer or mobile device when you visit it.
Displayed website cookies are cookies that are placed by the website you are visiting. They can only be read from this website. In addition, the website may possibly use external services, which also place their own cookies, the so-called third-party cookies.
Persistent cookies are cookies that are stored on your computer and are not automatically deleted once you close your browser, unlike session cookies, which are deleted as soon as you close your browser.
Each time you visit the company's website, you will be asked to accept or reject cookies.
This is done to enable the site to memorize your preferences (such as username, language, etc.) for a certain period of time.
So, you don't have to re-enter them when you browse the site during the same visit.
Cookies can also be used to collect anonymized statistics about the browsing experience on the business website.
How we use cookies: The company's website mainly uses displayed website cookies. These are cookies that are placed and controlled by the company and not by an external organization.
However, in order to view some of our websites, you will need to accept cookies from external organizations.
The 3 types of displayed website cookies we use are intended to store visitors' preferences, improve the functionality of our website, collect analytics data (about user behavior).
Visitor preference cookies: These are placed by us and can only be read by us. They memorize the following: 1) if you accepted (or declined) the cookies policy of each website, 2) if you have already responded to the pop-up window that asks you to complete our survey (on how useful the content of the website was), so as not to be asked again.
Functional cookies: There are some cookies that we have to include in order for certain web pages to function. In this case, your consent is not required. In particular: 1) authentication cookies 2) technical cookies required by some IT systems.
Authentication cookies: These are stored when you log in to the company's website using the authentication service (EU Login). When you do this, you accept the associated privacy policy.

Technical cookies

Analytics cookies: We use these purely in the context of internal research on how to improve the service we provide to all our users.
Cookies simply evaluate how you interact with our website – as an anonymous user (the data collected does not identify you personally).
Also, this data is not shared with third parties or used for any other purpose.
However, you are free to refuse these types of cookies – either via the cookie banner you’ll see on the first page you visit or at Europa Analytics.
Third-party cookies: display content from external providers, e.g. YouTube, Facebook and Twitter.
To view third-party content, you first have to accept the terms and conditions set by them. This includes their cookie policies, which we have no control over.
However, if you do not view this content, no third-party cookies are installed on your device.
Such third-party services are beyond the control of the business. Providers may, at any time, change the terms of use, purpose and use of cookies, etc.
How to manage cookies: You can manage/delete cookies whenever you want. More details can be found here: aboutcookies.org.
Delete cookies from your device: You can delete all cookies that are already on your device by deleting the browsing history from your browser. This will delete all cookies from all the websites you have visited.
Keep in mind, however, that some stored information (e.g. stored login details, website preferences) may also be lost.
Manage website-specific cookies: For more detailed control over website-specific cookies, check the cookie and privacy settings in your default browser.
Blocking cookies: Most modern browsers allow you to set them up so that cookies are not allowed to be placed on your device. In this case though, you may need to manually adjust certain preferences each time you visit a website or webpage. In addition, some services and functions may not work at all (e.g. connection to profiles).
Managing our analytics cookies: You can manage your preferences concerning cookies through Europa Analytics on the dedicated Europa Analytics webpage.
Intellectual property rights: The website www.symbolclothes.gr is the official website of the individual retailer of ready-made clothing Irene Zyrtidou with the distinctive title "SYMBOL". All content of the websites, posted by it, including images, graphics, photographs, drawings, texts, services and products provided, are the intellectual property of the company and are protected in compliance with the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features that represent the company and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of the sole proprietorship of the retail trade of ready-made garments Irene Zyrtidou with the distinctive title "SYMBOL" and /or of the www.symbolclothes.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites www.symbolclothes.gr should in no way be construed as a transfer or assignment of a license or right to use them.
Obligations of the user: The users of the website www.symbolclothes.gr accept that they will not use it and the online store of the sole retailer of ready-made clothing Irene Zyrtidou for sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way; is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered in confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes; files or programs designed for the purpose of interrupting, causing damage, destroying or obstructing the operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.
Security: The individual retail business of ready-made clothing Irene Zyrtidou recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal details and transactions is secure and confidential. The security of the company's e-shop is achieved by the following methods:
A) Customer Identification.

The codes used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information with absolute security. You are given the opportunity to change your Personal Secret Security Code (password) and e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its secrecy and concealment by third parties. In case of loss or leakage you must immediately notify us, otherwise the online store of the company is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, to change your password at regular intervals and avoid using the same and easily traceable codes (e.g. date of birth). We also suggest you use not only letters and numbers but also symbols in your password creation.

B) Ensuring the Confidentiality of the Transfer of your Personal Data.
To ensure the confidentiality of data transfer, we use the latest data encryption approved by the EU.
C) Automatic Disconnection.
If there is no activity for 30 minutes, there is an automatic disconnection from the members section of the e-shop of the business.
D) Controlled Access (firewall)
Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
E) Transaction Privacy.
Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the sound member to the business is confidential and the company has taken all necessary measures to use it only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
The company does not disclose the details of customers and their transactions, unless it has written authorization from you or this is required by a court decision or a decision of another public authority.
In the event that the company uses third parties to support its systems, it takes care to ensure confidentiality.
Without prejudice to the provisions of the chapter on Personal Data, you may request any information held about you as well as its correction in case you can substantiate the existence of an error.
For your own safety, you should also treat all information provided through the service as private and confidential and not make any disclosure to third parties.

Product purchase: the individual retail business of ready-made garments Irene Zyrtidou with the distinctive title "SYMBOL" makes every effort to provide high quality products and services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be ensured that there will be no interruptions in the operation of the website or "human" errors when updating / indicating the price of a product. For the safety and efficiency of your purchases we urge you to contact us via the e-mail form of the website info@symbolclothes.gr or by phone by calling the 2341020714 if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding to its order.
We also recommend that before making purchases from our online store you visit the help & terms of use section, where you will find useful information about the process and how to purchase products.
After placing your order, you will receive an automated e-mail stating the details of your order. After processing the order, you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point on, the contract between us is concluded.
During the progress of your order, you will receive a series of automated e-mails, which will report the progress of the order. These messages concern the following steps:
Order processing: When your order has been received by a partner of our company who checks it as to its correctness.
Pricing: The products of the order were collected and are routed for shipment to your place.
Partial pricing: Some of the products in your order were not collected and are left as pending. You will be delivered the products listed in the e-mail.
Cancelled: Your order has been cancelled at your request or contacting you for its confirmation was not possible.
Received by the store: This confirms that the order has been received by the store of your choice and your products are waiting for receipt from it for up to 2 days in total.
In case there is a pending issue in your order then a corresponding e-mail and / or sms will be sent to you. Alternatively we will contact you on the phone numbers you have given us during registering or the registration of the order on our site.
There is no way to disable these updates, the dispatch of which is a prerequisite for the proper progress of your order. You ought to make sure that these e-mails can reach you and that you keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and in any case within a time not exceeding thirty days from the conclusion of the contract. Exceptions are products with Status Pre-orders, Expected Soon and Upon Order, for which there is a separate delivery update.

Right of withdrawal for distance purchases: In case of purchases you make remotely (eg. through the Internet), you can return a product and take a refund if you notify us in writing through the contact form info@symbolclothes.gr or by phone by calling the phone number 2341020714 within fourteen (14) calendar days from the receipt of the product by you or by a third party that you will indicate and based on the specific provisions of articles 3ε, 3στ, 3ζ, 3η, 3θ, 3ι, 3ια, 3ιβ of Law 2251/1994. In case you order a batch of products, the deadline begins at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic deliveries. By exercising the withdrawal, you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to deliver to us clear and uncontroversial proof that you have sent it safely within 20 calendar days of the exercise of the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid us using the payment method that you had chosen to pay us the price. In the event that you have paid by credit card, we immediately proceed to inform the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.
The consumer shall be liable for any reduction in the value of the goods only as a result of the management of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. We are not responsible and will not compensate a consumer or the withdrawing will not be in effect in the event there is a damage to the goods caused by the fault of the consumer or in the case of a use that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. If the shipping costs of the return of the product exceed the cost of the universal postal service, they are not covered by the company and are borne by the customer.
You are not entitled to withdrawal in the cases of article 3ιβ of Law 2251/94 and in any other case where this is provided for by law or by this in accordance with the law.

Supplier's liability and warranty – seller's liability for defects: 1. The producer of each product you purchase is liable for any damage caused by a defect in their product. Any agreement to restrict or exempt the producer from their liability is null and void. Claims against the producer for damages are time-barred after three years after the party suffering the damage has been or should have been informed of the damage, the defect and the identity of the producer. Ten years after the marketing of the product in question, the rights of the injured party against the producer are extinguished. In case of doubt as to the identity of the producer of a product you purchased from us, please let us know.
2. Any durable consumer good shall be accompanied by the written guarantee of the manufacturer of the product or of the firm which imported the product into the EU or of the firm which affixes its trade marks to the product by appearing as a manufacturer (of other "the Supplier"). Please pay special attention to the terms of the guarantee provided by the Supplier as well as to the other accompanying documents and elements which, under the supplier's responsibility, are included in the products and especially those relating to information on the safe use and maintenance of the products. We especially emphasize the following:
3. The supplier must provide the consumer with written, in Greek or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full utilization of the product and information on the risks during its use and preservation.
4. The guarantee shall include, in simple, legible and intelligible language in Greek, at least the name and address of the guarantor, the product to which the guarantee relates, its precise content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and must not be negated by excessive opt-outs. The duration of the guarantee must be reasonable in relation to the probable shelf life of the product. A possible shelf life of the product is the reasonably expected time during which the product can be used according to its intended purpose, even after repair or replacement of spare parts, until the wear and tear from regular use renders the product useless or its further use unprofitable. In particular, for state-of-the-art products, the duration of the guarantee must be reasonable in relation to the time during which these products are expected to remain technologically modern, if that time is shorter than their probable shelf life. If, during the period of validity of the warranty, a defect appears in the product and the supplier refuses or slows down the repair beyond what is necessary, as the case may be, the consumer shall be entitled to request that the product be replaced by a new one of his own characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair lasts. The violation of the Supplier's obligations does not affect the validity of the guarantee, which the consumer may invoke and demand from the Supplier its observance. In case of replacement of the product or its spare part, the warranty is automatically renewed for its entire duration in respect of the new product or spare part.
5. In addition to and beyond the guarantee, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to the probable duration of their life. Also, the Supplier must ensure the supply of spare parts and other possible products, which are required for their use according to their destination, to consumers, for the duration of their possible life.
6. In application of the above provisions, the company, as long as it is a Supplier of a product, as defined above, will provide you with every possible assistance for the fulfillment of the terms of the Supplier's guarantee, without any charge to you. This is regardless of the non-warranty repair services, which we can provide to you on a case-by-case basis at the applicable charge.
7. Finally, the company has all the obligations towards you provided for the seller in the Civil Code. Especially in case of a defect of the product we sell you, you can (a) request its repair without any charge or its replacement with another unless this is impossible or requires disproportionate costs, (b) request the reduction of the price and (c) withdraw, unless it is an inconceivable actual defect. The above obligations do not exist in the event that the defect has been caused by you, or by force majeure in a narrow or broad sense. In any case, the products must be accompanied by the necessary legalization documents and receipts, and are not transferred from buyer to buyer. These obligations shall in any event be time-barred within two years.

Order cancellation: Without a limitation of the provisions on Withdrawal, the cancellation of the order may be made in the following cases: Before the order is completed, during the electronic ordering process you can click "back" and remove the quantities of products from your cart by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped you can call at 2341020714 and a partner of ours will undertake the cancellation of your order. After receiving the product, call us at 2341020714 or contact us via the website's email form at the info@symbolclothes.gr, explaining why you wish to cancel the order. A partner of ours will serve you directly and will inform you about all your choices. In case your order has already been invoiced and you wish to cancel it then please contact us through 2341020714 and provide the details of your order. However, the status of the order will not change on your account page.

Payment methods:

a) Payment by Credit Card:
Payment by Credit Card: Our online store accepts all maestroVisa, Mastercard and JCB credit cards. Your transactions in our online store are protected by maximum online security systems which guarantee a secure trading environment. For purchases with your credit card follow the instructions in our online store. You will be asked to fill in the order form and the expiration number and date as well as the 3-digit number (CVV) indicated at the back of your credit card. In case you choose to pay by credit card, you must be present at the time of receipt of your order with your credit card and identity card. In this case (i.e. payment by credit card) it is not allowed for a third party to receive the order by presenting the credit card and paying with it for you. In case the order is placed on the details and on behalf of a company, then the credit card you use should be a corporate one. That is, it must have been issued in the data of the respective company. Upon receipt of the order, the holder of the corporate credit card should also be located, with the card and their identity card.
b) Payment upon receipt of the order at your place (cash on delivery):
Pay the partner of our company, with the delivery of your order at your place. The method of payment by cash on delivery is valid for cities within the Greek territory and the shipping costs are borne by the company for orders worth more than 60 euros (not valid for periods of regular discounts).
According to the applicable tax provisions, documents worth more than 500€ (vat included) to individuals (Retail Receipt) and documents worth more than 500€ (before VAT) to professionals/businesses (Sales Invoice) should be paid ONLY in the following ways:
Deposit / transfer to a bank account
Charge on a credit or debit card
Prepay your order in one of the following accounts of the Banks we work with: NATIONAL BANK of GREECE with IBAN GR1801103760000037640411510 account number and send us the copy of the bank payment order at the email: info@symbolclothes.gr indicating your order number so that identification can be made easily and quickly. Upon receipt of the copy of the bank payment order, we progress your order.
The sole retailer of ready-made garments Irene Zyrtidou with the distinctive title "SYMBOL" reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. The company undertakes the obligation to inform the users of any modifications as well as of any change, through the website of this e-shop. It is clarified that the change of terms does not cover orders that you have already made.
Applicable Law: All transactions you make through the www.symbolclothes.gr are governed by International and European law that regulates issues related to e-commerce as well as by the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling.